客户服务流程

[fusion_builder_container admin_label=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”” video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”” video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”30″ bottom_margin=”30″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_tabs design=”clean” layout=”horizontal” justified=”yes” backgroundcolor=”” inactivecolor=”” bordercolor=”” icon=”” icon_position=”” icon_size=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_tab title=” 营销项目流程” icon=”fa-wrench fas”]

[fusion_content_boxes settings_lvl=”parent” layout=”icon-on-side” columns=”3″ icon_align=”left” title_size=”” title_color=”” body_color=”” backgroundcolor=”#f5f5f5″ icon_circle=”no” icon_circle_radius=”” iconcolor=”#333333″ circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”30px” icon_hover_type=”none” hover_accent_color=”” link_type=”button” link_area=”” link_target=”_blank” animation_delay=”” animation_offset=”” animation_type=”0″ animation_direction=”left” animation_speed=”0.1″ margin_top=”” margin_bottom=”” class=”” id=””][fusion_content_box title=”1 、客户提出需求” icon=”fa-phone” backgroundcolor=”” iconcolor=”#2a2a2a” circlecolor=”#ffffff” circlebordercolor=”#6796bf” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” link_target=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] 客户通过电话、邮件或 QQ 等提出营销方面的 “基本需求” 。 [/fusion_content_box][fusion_content_box title=”2 、项目时长预估与报价” icon=”fa-star” backgroundcolor=”” iconcolor=”#6796bf” circlecolor=”#ffffff” circlebordercolor=”#6796bf” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”56″ image_height=”70″ link=”” linktext=”” link_target=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] 三个工作日内,对客户的需求进行时间预估及项目报价;[/fusion_content_box][fusion_content_box title=”3 、达成合作意向” icon=”fa-thumbs-o-up” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_blank” animation_type=”” animation_direction=”” animation_speed=””] 协商价格确认后,达成合作意向,支付 50%预付款;[/fusion_content_box][fusion_content_box title=” 4 、网站页面设计” icon=”fa-picture-o” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 我方充分沟通理解客户需求后,设计网站页面,并调整;[/fusion_content_box][fusion_content_box title=”5 、程序开发及测试” icon=”fa-rocket” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 根据客户页面需求进行程序开发及测试,问题修正;[/fusion_content_box][fusion_content_box title=”6 、项目验收及交接” icon=”fa-cloud-upload” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 项目完成后,客户测试验收确认后支付余款,发布上线。 [/fusion_content_box][fusion_content_box title=”7 、网站维护及售后” icon=”fa-pagelines” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 进入售后阶段,客户如果选择了让我们维护,做相应处理。 [/fusion_content_box][fusion_content_box title=” 附送:免费网站推广” icon=”fa-umbrella” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 提供免费推广服务,如提交百度、 Google 搜索引擎等。 [/fusion_content_box][/fusion_content_boxes]

[/fusion_tab][fusion_tab title=” 托管维护流程” icon=”fa-refresh”]

[fusion_content_boxes settings_lvl=”parent” layout=”icon-on-side” columns=”3″ icon_align=”left” title_size=”” title_color=”” body_color=”” backgroundcolor=”#f5f5f5″ icon_circle=”no” icon_circle_radius=”” iconcolor=”#333333″ circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”30px” icon_hover_type=”none” hover_accent_color=”” link_type=”button” link_area=”” link_target=”_blank” animation_delay=”” animation_offset=”” animation_type=”0″ animation_direction=”left” animation_speed=”0.1″ margin_top=”” margin_bottom=”” class=”” id=””][fusion_content_box title=”1 、客户提出需求” icon=”fa-phone” backgroundcolor=”” iconcolor=”#2a2a2a” circlecolor=”#ffffff” circlebordercolor=”#6796bf” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” link_target=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] 通过电话、邮件或 QQ 等提出营销方面的 “基本需求” 。 [/fusion_content_box][fusion_content_box title=”2 、项目时长预估与报价” icon=”fa-star” backgroundcolor=”” iconcolor=”#6796bf” circlecolor=”#ffffff” circlebordercolor=”#6796bf” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”56″ image_height=”70″ link=”” linktext=”” link_target=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] 工作日内,对客户的需求进行时间预估及项目报价;[/fusion_content_box][fusion_content_box title=”3 、达成合作意向” icon=”fa-thumbs-o-up” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_blank” animation_type=”” animation_direction=”” animation_speed=””] 价格确认后,达成合作意向,支付 50%预付款;[/fusion_content_box][fusion_content_box title=” 4 、网站问题分析” icon=”fa-medkit” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 检测网站现有问题,并进行相应处理,优化程序效率。 [/fusion_content_box][fusion_content_box title=”5 、进行网站接入或授权” icon=”fa-shield” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 同系统客户可接入云平台,或添加网站访问授权。 [/fusion_content_box][fusion_content_box title=”6 、项目验收及交接” i
con=”fa-cloud-upload” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 完成后,客户测试验收确认后支付余款,开始托管。 [/fusion_content_box][fusion_content_box title=”7 、网站维护及售后” icon=”fa-pagelines” backgroundcolor=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”35″ image_height=”35″ link=”” linktext=”” link_target=”_self” animation_type=”” animation_direction=”” animation_speed=””] 进入售后,客户如果选择了长期托管,则分配相应人员。 [/fusion_content_box][/fusion_content_boxes]

[/fusion_tab][/fusion_tabs][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”10″ bottom_margin=”10″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hide_on_mobile=”yes” hundred_percent=”yes” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” class=”” id=”” background_color=”#333333″ background_image=”https://www.modiqi.com/wp-content/uploads/sites/2/2014/12/attache-bg.jpg” background_position=”center bottom” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”0px” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”30″ padding_right=”20px” padding_bottom=”30″ padding_left=”20px”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”yes” class=”” id=””] ok-yes1[/fusion_imageframe][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#ffffff” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20px” padding_bottom=”20px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”50″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][fusion_text]

客户须知

要好,要快,又便宜的工作不存在的。

[/fusion_text][fusion_separator style_type=”none” top_margin=”30″ bottom_margin=”30″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][fusion_imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] ok-yes1[/fusion_imageframe][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”60″ bottom_margin=”60″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hide_on_mobile=”no” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” class=”” id=”” background_color=”#f5f5f5″ background_image=”https://www.modiqi.com/wp-content/uploads/sites/2/2018/01/cs_stories_form_bg.jpg” background_position=”center top” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”0px” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”20px” padding_right=”0″ padding_bottom=”20px” padding_left=”0″][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”50″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][fusion_text]

常见问题

减少客户疑虑,快速启动项目。

[/fusion_text][fusion_separator style_type=”none” top_margin=”30″ bottom_margin=”30″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][fusion_builder_column type=”1_4″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”50″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion type=”” boxed_mode=”” border_size=”1″ border_color=”” background_color=”” hover_color=”” divider_line=”” icon_size=”” icon_color=”” icon_boxed_mode=”” icon_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”1 、莫蒂奇是企业还是个人?” open=”no”]

莫蒂奇是汉中菲比斯网络技术有限公司旗下的独立公司,成立于 2012 年 12 月,为了好理解,您可以把我们当是菲比斯公司的一个独立部门。

[/fusion_toggle][fusion_toggle title=”2 、如何付款,支付方式是怎样的?” open=”no”]

对于小额订单请通过营销商城下单,会自动分配订单号,若需转账或对公汇款请查看此页面:www.modiqi.com/pay 汇款后将交易凭证提交给客服,会人工给您分配订单号。

[/fusion_toggle][fusion_toggle title=”3 、项目进行中需求有变动,会另收费吗?” open=”no”]

这将根据您需要改动、变动的工作内容和工作量而定,对于简单的会免费处理不加收费用,较为复杂的项目会收取一定的技术服务费,具体以双方沟通协商而定。

[/fusion_toggle][fusion_toggle title=”4 、售后服务有哪些?如何进行?” open=”no”]

在客户项目中使用的商业产品如:插件、主题、模板、扩展等… 待客户验收完毕,将为您添加到莫蒂奇营销商城的账户中随时下载,方便后续更新。

整站建设项目莫蒂奇提供免费三个月的技术支持服务,接入云平台进行统一维护,网站有问题我们可以直接进行处理。

[/fusion_toggle][fusion_toggle title=”5 、项目完成如何交付,验收?” open=”no”]

1 、项目中期,会在临时服务器创建初版站点,方便用户查看和提出修改意见;2 、项目完成后,再次上传由客户确认无误后存档,支付尾款后我方安排网站搬家和转移工作。

[/fusion_toggle][fusion_toggle title=”6 、能否开具发票?” open=”no”]

可以开,待项目验收完成客户支付尾款后,统一出票,相关费用说明:含发票需加 6% 的税点,专用票为 17% 的税点。仅支持顺丰邮寄,您可选择到付件或支付 ¥23 元邮费。

[/fusion_toggle][/fusion_accordion][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”50″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][fusion_builder_column type=”1_4″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”none” top_margin=”50″ bottom_margin=”50″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]